At the beginning of 2002 the Fiat Group had around 200,000 employees - the Group employed 20,400 new employees in 2001, 6700 in Italy and 13,700 in other countries.The global expansion of the Group's operations has produced a shift in the geographical distribution of its staff. The number of employees working outside Italy has increased steadily and now amounts to over 50% of the total workforce.

The people who work for the Fiat Group are a company asset, and enhancing their value is an obligation of fundamental importance. The numerous programmes and initiatives that the Group has launched in this area are continuing and whenever necessary are strengthened to fit the individual's professional needs. The Group's philosophy is that the professional development of its employees is a vital tool in implementing corporate strategies designed to facilitate the acquisition of competencies, support the integration of new businesses, promote innovation, and foster changes in corporate culture and work processes.

The Fiat Group has always included customer satisfaction and customer care among its core values, and in recent years several sectors have launched training programmes specifically designed for their sales and customer care networks, to make customer satisfaction the focus of attention.

In the UK there are currently around 160 Fiat dealers. Fiat Auto UK plans for 200 Fiat dealers in the medium term.

Nick Miller - Service Manager
I have worked with several European manufacturers in the motor industry and for the past 3 years I have worked with Fiat.
In a modern busy aftersales environment demands are high requiring a first class level of professionalism. I feel that Fiat provide me with the necessary support to help me deliver this.

Neil Eldridge - Dealer Expert Technician
I have worked with Fiat for 8 years from my Fiat apprenticeship to my current role. The ever advancing technology and varied Fiat model range ensures that there is always something new to learn.

Tim Fennel - Business Manager
I have worked with Fiat for 3 years in the dealer network sales area. I find that the opportunity to develop my career is very important to me. My recent change of position to the Business Manager role has been very interesting and challenging.